Many people have the habit of browsing on a laptop or cell phone, or doing some other work, while having a telephonic conversation. This is not a good practice, as while multi-tasking, you can lose your focus on the call.
As a core rule of communicating through any medium, one must give 100% attention to the conversation and the people involved in the conversation.
Some points to remember:
- Leave all your ongoing work on hold while having a telephonic conversation.
- Listen actively to what the other person is saying.
- You can use some gestures like saying “Ok” in between, when the other person is explaining or saying something. This will indicate the other person that you are involved in the conversation.
- If required, take some notes about the conversation for future reference.
Corporate Essentials 