Telephone Etiquette at Workplace

We all may be using a telephone from the age we started speaking. One may wonder what needs to be learnt for a telephonic conversation. Well, you must understand that your work environment is different and expectations of the people are also high. Speaking to colleagues, clients, managers over the phone is different from how we speak to our friends and family.

One thing to always remember is that the first impression is the last impression. So try to leave a good impression on others by following the simple tips described in the module on telephone etiquette.

Topics

Pre-calling Guidelines

Receiving/Making the Calls

Focus on the Call

Putting call on Hold

Conference Calls

Personal Calls and Cell Phones at Workplace

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